Frequently Asked Questions
Everything you need to know about shopping with Kashkha
What is your shipping policy and delivery timeline?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
You can return or exchange any item within 30 days of purchase, provided it is in its original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and popular 'Buy Now, Pay Later' options like Klarna and Afterpay.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your fabrics ethically sourced?
Yes, we are committed to sustainable fashion. We partner with certified suppliers to ensure our materials are ethically sourced and our manufacturing processes meet high social responsibility standards.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.